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Alfjone Author

Level 1

4 points

iPhone 13

the back of my iPhone is smashed I’ve got apple care + I wanted to see if I can get express replacement

Posted on Nov 21, 2021 10:58 AM

Top-ranking reply

k_p95

Level 5

4,002 points

Posted on Nov 22, 2021 6:50 AM

Hi,

Express Replacement Service is only available if the affected product has an active AppleCare+ agreement tied to it, and is never available for screen damage/cracked screens. This applies to front & back casing.

You would be eligible for a carry-in or mail-in.

https://support.apple.com/iphone/repair/service

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iPhone 13

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