HP Officejet Pro 8710 does not print after upgrading to MacOS Monterey

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Level 1

5 points

HP Officejet Pro 8710 does not print after upgrading to MacOS Monterey

I've tried to reinstall the printer driver (it appears to be now an app named HP Smart) but even though after the installation it keeps repeating the following messages:

"One or more components of the printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software."

"Stopped - 'Filter' failed"

I've tried to disconnect the printer from the wi-fi network and to connect it via USB to the computer;

I've installed the new firmware at the HP site;

I've also tried to restart the computer after installing the softwares.

Please help me. I've got no time to loose and the document I need to print is very urgent.

iMac Line (2012 and Later)

Posted on Nov 21, 2021 1:59 PM

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Answer 1

Best reply

John Blanchard1

Level 5

5,835 points

Nov 22, 2021 8:50 AM in response to Bea_BSB

This is an AirPrint printer:

https://support.apple.com/en-us/HT201311

"Filter failed" likely means that an HP filter is crashing. If you're using an M1, this could be a Rosetta issue.

Are you able to delete and re-add the printer using AirPrint?

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Answer 2

Nov 23, 2021 8:41 AM in response to Bea_BSB

Hi Bea_BSB! I am glad you got it working. The missing letters you experienced could be a font issue, specific to macOS. Apple may already know about it and have it fixed in an update, but sending them feedback would be helpful.

https://www.apple.com/feedback/macos.html

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Answer 3

ku4hx

Level 7

23,502 points

Nov 21, 2021 2:12 PM in response to Bea_BSB

If that urgent, take the file to a printing outfit and get them to print it.

Being all volunteers here, urgent problems are not something that can be handled.

After the immediate urgent situation is handled, you can start trouble shooting. But the reverse order is not a good practice.

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Answer 4

Bea_BSB Author

Level 1

5 points

Nov 21, 2021 3:04 PM in response to ku4hx

Thank you for your reply and your volunteering engagement. I've already found another solution to print this specific file, but I still need to print with my own printer as soon as I can because other printing jobs will come and I haven't got time to go everyday to a printing outfit.

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Answer 5

Bea_BSB Author

Level 1

5 points

Nov 22, 2021 5:34 PM in response to John Blanchard1

Hello John!

I've tried to re-add the printer using Airprint (iMac) but for some reason it didn't work very well. There were some random letters missing in the middle of the printed text. Due to my lack of time, I just tried to print the document from my iPhone using Airprint and it worked perfectly. Thank you very much for your tip, it helped me a lot! I didn't know that my iPhone could connect with my printer so easily.

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