iTunes 12.12.2.2

Question

Level 1

5 points

iTunes 12.12.2.2

I just got a new phone and updated my iTunes to 12.12.2.2 before installing any music on it. Prior to updating iTunes, I was able to use the old version on my old phone. I updated iTunes and now it will not recognize either my new or my old phone. Using Windows 10. I am able to see there is a phone connected on both cases. I have used 3 different cables. When i tried on my other computer that has an old version of iTunes, and i am able to connect using iTunes, but i don't have my music on that computer. Any ideas why the new version of iTunes is not seeing either phone?

Posted on Nov 21, 2021 5:44 PM

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Answer 1

Chris_V89

Community Specialist

Nov 22, 2021 11:51 AM in response to SER-22

Hey there SER-22,

Thanks for reaching out to the Apple Support Communities. We understand you're having issues with iTunes not recognizing your iPhone when connected, and we'd be happy to provide you with the best steps.

For help with this particular issue, take a look at the steps listed in the following resources below:

If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If your Windows PC doesn't recognize your iPhone, iPad, or iPod touch - Apple Support

Keep us updated on the results.

Take care!

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Answer 2

SER-22 Author

Level 1

5 points

Nov 22, 2021 12:52 PM in response to Chris_V89

I checked the driver for the device manager. It indicated that it was up to date. I did notice that the date for it was 2006. Found another post showing where to find the driver on my computer. I forced windows to update with this driver and it began working.

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Answer 3

Jan 5, 2022 8:48 AM in response to Chris_V89

I uninstalled 12.12.2.2 and installed 12.10.11.2 and it recognized the phone immediately. What I don't understand is how I had 12.12.2.2 when the latest version available on the apple website is 12.10.11.2

https://support.apple.com/downloads/itunes

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