iPad Pro M1 not streaming music to Airport Express via airplay
Just upgraded to new iPad Pro 11 less than 2 weeks back and just discovered a problem: it could not stream audio to my airport express (Gen2) via airplay.
whether is music app or spotify, when I select the airplay target, the music will continue to play without ant sound and fall back to iPad's internal speaker a few seconds later.
Rebooting the iPad does not fix the problem. Although airplay seems to work after reboot, the problem will reoccur again once I stop the music app and wanted to play music again.
all other iOS and iPadOS devices in my house works fine (iPhone SE, iPhone12 mini and iPad Air 4).
all devices are on their latest iOS or iPad OS version. Airport express running on v7.8.1
What I have tried:
- reset iPad network setting - didn't work
- erase all content and rest iPad - didn't work
- hard reset airport express - didn't work
Logged a case with Apple, showed the senior advisor on what happened via screenshare, could not identify the issue. Asked me to goto authorized service center to check the device, which they were only able to do a reformat (again) on the device but since they do not have any airplay device to test, I have to take it back home and test again. As expected, the problem persists. Went back to the service center again today, was told that I need to leave my iPad there for further checking, which could take up to 2 weeks to complete (There is no Apple repair center in Malaysia. The closest center is in Singapore). I could not do that as I need the iPad for work.
Does anyone has similar issue? I read in this forum that there are other airplay issue with M1 chip but almost all are with Macbook instead of iPad.
I just want to know if this is a software issue that could be resolved in future iPad OS update, or is this a hardware issue that actually warrants another trip to service center and deposit the device there for 2 weeks while I look for alternative to do my work.
thanks
Ben
case 101549399820
iPad Pro 11-inch Wi-Fi, Cellular