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Level 1

4 points

Wifi

My daughters phone connects to the wifi but then it disconnects straight away but still can use iMessage and instagram

iPhone XR

Posted on Nov 23, 2021 1:00 AM

Top-ranking reply

Community+ 2024

Level 10

413,928 points

Posted on Nov 23, 2021 1:43 AM

May be she is using Cellular Data for iMessage and Instagram.

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

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