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Not recognizing the passcode

Hello,


I need your urgent support, my iphone 12 doesn't recognize the passcode when i entering the code also cannot regocnize my face. Please, support me to fix this issue, it have a high impact of all my files.

iPhone 12, iOS 14

Posted on Nov 23, 2021 2:56 AM

Reply
4 replies

Nov 23, 2021 2:57 AM in response to reddevils19

Regarding your data, If…

  1. You have an iCloud or iTunes latest backup, then there is nothing to worry about. If not read more...
  2. You have synced your data to iCloud, then what you will get back is what you have synced to iCloud and uploaded to iCloud Drive; like the information that are synced and stored in iCloud are, Contacts, Calendars, Bookmarks, Mail, Notes, Voice Memosshared photosiCloud Photos*, Health data, call history, and files you store in iCloud Drive. (*-If you had turned on iCloud Photos, your content is automatically stored in iCloud.)
  3. You have imported your Photos & Videos to Mac/PC then they are safely residing there on Mac/PC
  4. You have uploaded some of it to Cloud Drives using Files app (iCloud Drive, Google Drive, OneDrive, DropBox, Flickr, box, AmazonDrive, Adobe Creative Cloud etc). The data remains there.
  5. You have not backed up or do not have the latest backup, nor imported nor you have synced nor uploaded your data to cloud drives prior to the situation that you are in, then I am sorry, all your data is lost.


Nov 23, 2021 2:57 AM in response to reddevils19

If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID &Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.3 days ago


If Face ID isn't working on your iPhone or iPad Pro - Apple ...


Do you have a disabled Face ID alert on your device?


Please read the "What to do Next" section in this link, if nothing works as per the instruction given in this link --> If an alert says Face ID has been disabled on your iPhone or iPad Pro

Not recognizing the passcode

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