We have an iPad where the elderly non-tech user has managed to get the Apple account locked. Selecting the reset email option send email to her account which is the same as her appleID - so we cannot even see the unlock email. She is unable to remember her security questions.
How do we fix this please ?
iPad (5th gen) Wi-Fi
For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204921
If you cannot do that:
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204921
If you cannot do that:
Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."
Apple ID Locked - assistance please
