Apple’s Worldwide Developers Conference to kick off June 10 at 10 a.m. PDT with Keynote address

The Keynote will be available to stream on apple.com, the Apple Developer app, the Apple TV app, and the Apple YouTube channel. On-demand playback will be available after the conclusion of the stream.

Related Article: If your Apple ID is locked or disabled

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple ID Locked - assistance please

We have an iPad where the elderly non-tech user has managed to get the Apple account locked. Selecting the reset email option send email to her account which is the same as her appleID - so we cannot even see the unlock email. She is unable to remember her security questions.


How do we fix this please ?


iPad (5th gen) Wi-Fi

Posted on Nov 23, 2021 10:33 AM

Reply
Question marked as Best reply

Posted on Nov 23, 2021 10:55 AM

For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204921


If you cannot do that:


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

1 reply
Question marked as Best reply

Nov 23, 2021 10:55 AM in response to Brongo

For information about 'How to use account recovery when you can’t reset your Apple ID password', click here --> https://support.apple.com/HT204921


If you cannot do that:


Contact Apple for help with Apple ID account security - https://support.apple.com/HT204169 "This article provides country-specific Apple Support contact information for customers seeking help with their Apple ID password or other security-related issues."

Apple ID Locked - assistance please

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.