Apple Event: May 7th at 7 am PT

Newsroom Update

Apple is introducing a new Apple Watch Pride Edition Braided Solo Loop, matching watch face, and dynamic iOS and iPadOS wallpapers as a way to champion global movements to protect and advance equality for LGBTQ+ communities. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Vaibhavv_7 Author

Level 1

6 points

iPhone 12 face id issue

iPhone unlocking with my cousin’s and mine face id. The strange part is that he has not even set an alternate id in the phone.

Posted on Nov 23, 2021 6:40 PM

Best reply

Aryandb

Level 3

608 points

Posted on Nov 23, 2021 6:59 PM

Hey There 🙋🏽‍♂️

Before you set up Face ID, make sure that there isn't anything covering the TrueDepth camera or your face. Face ID is designed to work with glasses and contacts. You can't set up Face ID if anything is obstructing your nose and mouth, like a face mask. Face ID works best when your iPhone or iPad is approximately an arm’s length or closer (10-20 inches) from your face.

Also your head movements while you setup Face ID and the brightness of the room, If you’re being steady while setting up Face ID are all factors that could influence how well Face ID is able to scan your face.

For more information have a look in here: https://support.apple.com/en-us/HT208109

Hope this helps,

Best,

Aryan

View in context

iPhone 12 face id issue

Similar questions