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iPhone 12 face id issue

iPhone unlocking with my cousin’s and mine face id. The strange part is that he has not even set an alternate id in the phone.

Posted on Nov 23, 2021 6:40 PM

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Question marked as Top-ranking reply

Posted on Nov 23, 2021 6:59 PM

Hey There 🙋🏽‍♂️


Before you set up Face ID, make sure that there isn't anything covering the TrueDepth camera or your face. Face ID is designed to work with glasses and contacts. You can't set up Face ID if anything is obstructing your nose and mouth, like a face mask. Face ID works best when your iPhone or iPad is approximately an arm’s length or closer (10-20 inches) from your face.


Also your head movements while you setup Face ID and the brightness of the room, If you’re being steady while setting up Face ID are all factors that could influence how well Face ID is able to scan your face.


For more information have a look in here: https://support.apple.com/en-us/HT208109


Hope this helps,

Best,

Aryan

1 reply
Question marked as Top-ranking reply

Nov 23, 2021 6:59 PM in response to Vaibhavv_7

Hey There 🙋🏽‍♂️


Before you set up Face ID, make sure that there isn't anything covering the TrueDepth camera or your face. Face ID is designed to work with glasses and contacts. You can't set up Face ID if anything is obstructing your nose and mouth, like a face mask. Face ID works best when your iPhone or iPad is approximately an arm’s length or closer (10-20 inches) from your face.


Also your head movements while you setup Face ID and the brightness of the room, If you’re being steady while setting up Face ID are all factors that could influence how well Face ID is able to scan your face.


For more information have a look in here: https://support.apple.com/en-us/HT208109


Hope this helps,

Best,

Aryan

iPhone 12 face id issue

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