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User profile for user: Rrrroman
Rrrroman Author
User level: Level 1
4 points

Refund for the Udemy courses bought through iTunes (Appstore)

Hi! Recently I've purchased some courses from Udemy through my iPhone. And after that I was trying to get a refund for the courses which didn't work out for me. Udemy advertise among other things that they have 30 days money back guarantee, and if you made a purchase through Apple you simply ask them for refund and that's it. So I believed that it is a legit claim on their website, turns out to be it wasn't.


At first, Apple rejected the refund with no comment, I've replied about Udemy 30 days money guarantee (I attached the link), and the date of the purchase clearly demonstrates when courses were purchased, so I underlined that point as well. After that Apple rejected my refund again. I've contacted Udemy's support but they haven't answered.


Is it even legal for a company to put willingly a false claim on their website?


Have you ever faced a similar situation? If you have, then was it resolved or it wasn't?


Any other comment on that will be very welcomed.

iPhone SE, iOS 15

Posted on Nov 23, 2021 11:57 PM

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User profile for user: Limnos
Limnos
User level: Level 10
418,573 points

Posted on Nov 24, 2021 4:38 AM

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

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User profile for user: Limnos
Limnos
User level: Level 10
418,573 points

Nov 24, 2021 4:38 AM in response to Rrrroman

The people responding on this support forum are users like you and we only know what Apple says in its documentation and what our own and other users' experience tells us. Apple does not have much on its criteria for refusing refunds. Here are two sections from the September, 2020 Apple Media Services Terms and Conditions - https://www.apple.com/legal/internet-services/itunes/us/terms.html


- "All Transactions are final."

I understand this as meaning Apple is starting from a point where any refund is considered an exception. They can simply say no without having to provide a reason. I understand this can be frustrating but by using the service you agree to the terms.


- "From time to time, Apple may refuse a refund request if we find evidence of fraud, refund abuse, or other manipulative behavior that entitles Apple to a corresponding counterclaim."


You can see if the terms are different for where you live by clicking on this link https://www.apple.com/legal/internet-services/itunes/ select your location and then your language.


If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.


Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service --> "See a list of Apple phone numbers around the world." Click here --> https://support.apple.com/HT201232

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Refund for the Udemy courses bought through iTunes (Appstore)

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