locked out of iphone, facial recognition and code aren't working

my mother is locked out of her iphone 13, her code isn't working???

Posted on Nov 24, 2021 7:02 AM

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1 reply

Nov 24, 2021 7:04 AM in response to cgutchess1627

Apple ID

If you can't unlock your Apple ID

If you use security questions with your Apple ID, or if you don't have access to a trusted device or phone number, go to iforgot.apple.com. Then you can unlock your account with your existing password or reset your password.

If your Apple ID is locked or disabled - Apple Support

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locked out of iphone, facial recognition and code aren't working

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