Reset backup password!!

While you may be able to clear the password from iTunes or Finder, you will never be able to use an encrypted backup unless you remember the password. Without that password, the backup is useless. Apple has no access to the password, so they cannot help. Follow the steps here, About encrypted backups on your iPhone, iPad, or iPod touch - Apple Support, to be able to clear iTunes or Finder and then you can make new backups with a password you can remember or write down.

As I said, you cannot remove the password from the encrypted backup. If you cannot remember that password, you cannot use that backup. Resetting only allows you to create a non-encrypted backup in the future. You must not have understood the support document completely. Without the password being entered, that backup cannot be used, period.

The ability to change the password is after you have followed all of the steps. That is done in iTunes. After you reset network settings, did you try to create a new backup as instructed? That is where you would set a new password, or turn off encryption all together. You cannot change the password by clicking on change because you cannot remember the old one. You have to click on the encryption and create a backup and it will ask you for a new password. You need to follow the steps in the support document to create the new backup with a new password. You cannot use the backup that has the password on it that you cannot remember. That backup is useless to you now, it is locked.

ConanTheWho wrote:

but after I reset the network settings, I connect to iTunes, It didn’t show anything about create new password, so I click the change password, it ask the old one, then the new password and verify password. I confused this step. I already forgot the password, how can I change it.

Your forgotten password is the key to decrypt the data that you want to restore.

Which means you cannot restore that data.

You can create a new backup with a new password, and transfer that.

You cannot do anything with those existing backups, until and unless you can remember the password.

ConanTheWho wrote:

Same!!!! I did what do you tell me. But it did change, they doesn’t have create new password option.

I told you why you needed the password, and that you could re-generate a new backup with a new password.

If that’s not working, please tell us what happened when you re-generated a new backup, and tried to restore from that.

The original instruction is wrong. Tap "Reset Network Settings" is not working.

You have to "Reset All", which will resolve the problem.

Thank you - I'd been down the same path as the folks above, "Reset All" did the trick.