Problems with one app not appearing on my notifications list

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Problems with one app not appearing on my notifications list

I have a first gen SE... a few days ago i stopped getting push notifications etc from my SimpliSafe alarm system....then I discovered that I'm not getting Simplisafe login verification messages or phone calls either, and that means I can't access my Simplisafe account. I tried deleting and reloading the app, turning off the phone and restarting it, etc.

I checked the notifications list in settings, and the Simplisafe app is not on the notifications list.

I checked the version date on the app: it's a new version that just came out.

I'm thinking that the problem lies with the new version SimpliSafe app.

Is anybody else having this problem?

Am I correct in thinking that the problem lies with the app, not my phone?

iPhone SE, iOS 14

Posted on Nov 24, 2021 10:08 AM

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Answer 1

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bobthescott2 Author

Level 1

4 points

Dec 2, 2021 12:37 PM in response to Nicholas_B2

Solution!

there were several problems that Simplisafe customer service handled today... first, wifi was not connecting, so I/we reset that. then, customer service discovered that the base station was running an older version module that could not be updated, so they are sending me a no charge replacement with up-to-date modules.

Next, I/we checked thru all the blocked numbers on my phone, checking for the number their notifications go out from. Found it! Simplisafe had been blocked, so I unblocked the number.

then I/we via the phone app turned off all the camera notification settings. waited a bit, and reset all the camera notifications settings.

Voila!... now I am getting all notifications and I can log on to the website!

Kudos to Sue in customer service.

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Answer 2

Nov 25, 2021 9:51 AM in response to bobthescott2

Hello bobthescott2,

Welcome to the Apple Support Communities, and from your post, you are having issues with a specific app. We'll point you to the right place.

If the issues you are describing are only happening in that app, you would be correct in that the issue is most likely within the app itself. Since you've done all the general troubleshooting for the app itself, you might want to reach out to SimpliSafe directly: Contact us | SimpliSafe Home Security Systems

Thanks.

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Problems with one app not appearing on my notifications list

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