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Can’t open my mac book

My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.

any hint!

MacBook Pro 13″, macOS 10.12

Posted on Nov 24, 2021 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 24, 2021 2:28 PM

Ya3rb wrote:

My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
https://discussions.apple.com/content/attachment/c914b560-9ea6-484e-8e41-fa7f380fc0ab


See if this is it—

Recharge the built-in battery in your Apple keyboard, mouse, or trackpad

https://support.apple.com/en-us/HT205160


Set up your Magic Keyboard, Magic Mouse, or Magic Trackpad with your Mac

https://support.apple.com/en-us/HT201178


If no insight or resolve:


Intel Mac—


Try resetting the SMC https://support.apple.com/en-us/HT201295


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)


No SMC or NVRAM on the M1 SoC.—

The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



Check your >System Preferences>Bluetooth


2 replies
Question marked as Top-ranking reply

Nov 24, 2021 2:28 PM in response to Ya3rb

Ya3rb wrote:

My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
https://discussions.apple.com/content/attachment/c914b560-9ea6-484e-8e41-fa7f380fc0ab


See if this is it—

Recharge the built-in battery in your Apple keyboard, mouse, or trackpad

https://support.apple.com/en-us/HT205160


Set up your Magic Keyboard, Magic Mouse, or Magic Trackpad with your Mac

https://support.apple.com/en-us/HT201178


If no insight or resolve:


Intel Mac—


Try resetting the SMC https://support.apple.com/en-us/HT201295


Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

(get at least two-three rounds of the chimes when holding the NRAM Reset)


No SMC or NVRAM on the M1 SoC.—

The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.

If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.



Check your >System Preferences>Bluetooth


Can’t open my mac book

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