Can’t open my mac book
My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
MacBook Pro 13″, macOS 10.12
📢 Newsroom Update
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
MacBook Pro 13″, macOS 10.12
Ya3rb wrote:
My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
https://discussions.apple.com/content/attachment/c914b560-9ea6-484e-8e41-fa7f380fc0ab
See if this is it—
Recharge the built-in battery in your Apple keyboard, mouse, or trackpad
https://support.apple.com/en-us/HT205160
Set up your Magic Keyboard, Magic Mouse, or Magic Trackpad with your Mac
https://support.apple.com/en-us/HT201178
If no insight or resolve:
Intel Mac—
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
(get at least two-three rounds of the chimes when holding the NRAM Reset)
No SMC or NVRAM on the M1 SoC.—
The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.
If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.
Check your >System Preferences>Bluetooth
Ya3rb wrote:
My mac book pro doesn’t work. Once I turn it on the screen shows a picture of the mac and mouse and stay like that . Can’t do anything.
any hint!
https://discussions.apple.com/content/attachment/c914b560-9ea6-484e-8e41-fa7f380fc0ab
See if this is it—
Recharge the built-in battery in your Apple keyboard, mouse, or trackpad
https://support.apple.com/en-us/HT205160
Set up your Magic Keyboard, Magic Mouse, or Magic Trackpad with your Mac
https://support.apple.com/en-us/HT201178
If no insight or resolve:
Intel Mac—
Try resetting the SMC https://support.apple.com/en-us/HT201295
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
(get at least two-three rounds of the chimes when holding the NRAM Reset)
No SMC or NVRAM on the M1 SoC.—
The best you can do if you have an issue— equivalent Shut down, close the lid 30 secs+ , reboot as normal.
If no resolve try SafeBoot https://support.apple.com/en-us/HT201262 to sort anomalies.
Check your >System Preferences>Bluetooth
Hi Ya3rb,
It looks like your Mac started up in macOS Recovery, and isn't detecting a mouse or trackpad. Try clicking the trackpad on your Mac, or connecting an external mouse.
If your Mac doesn't recognize your built-in trackpad, there is likely hardware damage. You should run Apple Diagnostics on your Mac.
Can’t open my mac book