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drtaxsacto Author

Level 1

0 points

Apple One Billing Problem

I am a big fan of Apple One but one family member keeps getting billed for additional iCloud storage. We have 2 Terabytes and use only a small portion. I have written Apple three times about this problem. They suggested that I have my family member check her subscriptions and she has done that and does not have a subscription on her phone. I've got a screen shot of that page in her phone. But Apple so far has been unresponsive. And we keep getting billed for the extra storage. How can I get this fixed?

Posted on Nov 25, 2021 6:47 AM

Top-ranking reply

muguy

Level 10

82,477 points

Posted on Nov 25, 2021 9:35 AM

Work with Apple support. (getsupport.apple.com). Additional billing typically happens when one family member already subscribed to iCloud+

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Apple One Billing Problem

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