Unable to add child account to iCloud+ service from Apple One subscription

Question

Level 1

4 points

Unable to add child account to iCloud+ service from Apple One subscription

Hi,

Am having trouble getting iCloud+ shared with a child account. Been going through the forums and found two posts related, however no go yet.

Child with greyed out Apple ID can't be p… - Apple Community

iCloud Storage not being shared with chil… - Apple Community

At the moment have done the setup from scratch, without Screen Time, and still not getting it right.

Here is a screenshot showing I am sharing as the family organiser.

However on the child account not seeing the service.

Any ideas?

iPhone 11 Pro Max, iOS 16

Posted on Dec 29, 2022 6:29 AM

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Answer 1

Top-ranking reply

vandyk77 Author

Level 1

4 points

Jan 13, 2023 5:36 AM in response to ManJor

Got through to Apple Support on our regional helpdesk number.

Spoke to Adam and got it sorted:

Booted my Mac into safe mode (shutdown and then startup while holding down Shift)
Turned off iCloud+ sharing for the Family
Verified the change propagated across all devices and accounts
Turned iCloud+ sharing on again for the Family
Verified the change propagated across all devices and accounts

After this could see the iCloud+ service shared successfully on the child account, who now shows the extra storage available.

All good! thanks

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Answer 2

ManJor

Community Specialist

Dec 30, 2022 10:10 AM in response to vandyk77

Hi vandyk77,

You've done some great troubleshooting so far! In this case, we'd recommend that you contact Apple Support directly for additional assistance using: Official Apple Support

Take care.

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