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Aragoon Author

Level 1

4 points

Macbook Pro (A2442) MagSafe power Cable Product Defect

Recently I've purchased a new Macbook Pro, the item arrived at Nov 22, however after two days of usage I realized there is something struck between the magsafe connector and the insulation layer as shown in the picture below.

I'm quite worried about the potential degradation of product lifetime and electronic failure regarding the future usage, also disappointed by the quality control, wondering what options do I have in terms of this power cable?

Posted on Nov 25, 2021 9:13 AM

Top-ranking reply

leroydouglas

Community+ 2024

Level 10

188,382 points

Posted on Nov 25, 2021 9:39 AM

Aragoon wrote:

Recently I've purchased a new Macbook Pro, the item arrived at Nov 22, however after two days of usage I realized there is something struck between the magsafe connector and the insulation layer as shown in the picture below.

I'm quite worried about the potential degradation of product lifetime and electronic failure regarding the future usage, also disappointed by the quality control, wondering what options do I have in terms of this power cable?

https://discussions.apple.com/content/attachment/bc5096a9-bbd9-43de-b04a-b9b5f09c06bb

What options...

Call Customer Support (800) MY–APPLE (800–692–7753)

call AppleCare Support at 1-800-APLCARE (800-275-2273)

you have a 1-yr warranty covering hardware on any new purchase.

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Macbook Pro (A2442) MagSafe power Cable Product Defect

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