Passwords not syncing after starting shared family iCloud storage

Passwords are not syncing between my wife's iMac, iPad, and iPhone. This problem started around the same time we started using shared family iCloud storage. My passwords sync okay. She has the latest OS on all devices, with Keychain turned on in iCloud. She tried signing out if iCloud on the iPhone and then signing back in. That did not help; in fact, it deleted all saved passwords from the phone. She has tried to turn off Keychain syncing on each device, but it will not turn off. How can she get password syncing to work again?

iMac Line (2012 and Later)

Posted on Nov 25, 2021 10:51 AM

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2 replies

Nov 26, 2021 11:50 AM in response to rpg77

Hi rpg77,


Thanks for participating in the Apple Support Communities. We understand that iCloud Keychain passwords stopped syncing after a Family Sharing group was started. Let's see how we can help. Give the steps in this article a try, including making sure each device has a strong connection to the internet: If iCloud Keychain won't turn on or sync.


Reply to this message if you need more help.


Cheers.

Nov 26, 2021 9:08 PM in response to rpg77

The wife can leave family sharing Leave Family Sharing - Apple Support

As when iCloud Keychain is corrupted repairing is done in normal settings ( without using family sharing ) , or you can disband the group Stop using Family Sharing on Mac - Apple Support


If iCloud Keychain is corrupted in Mac .


( a ) Use an iPhone and sign in with same Apple ID and password in your Mac .


( b ) In iPhone go to settings , iCloud open keychain and click on advanced two options will be shown reset code and reset iCloud Keychain , click on reset iCloud Keychain .


( c ) A verification code will appear on your mobile number through sms and it will prompt to generate a code , think of code and fill up in the field so keychain will be set up in iPhone , write down this code .


( d ) Come to Mac in system preferences > click on iCloud the box of keychain is unchecked , so tap the keychain box , it will show waiting for approval click on option button , enter the passcode that is generated in iPhone , click on confirm .


( e ) Again in iPhone a pop up will appear showing approve or deny for name of Mac to approve for keychain , click on allow .


( f ) In Mac click on option button enter trusted number an sms will come having a verification code , enter it the trusted number will be saved and visible and finally keychain is set in Mac .

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Passwords not syncing after starting shared family iCloud storage

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