Unable to activate iPhone 7 in an older IOS

Question

Level 1

6 points

Unable to activate iPhone 7 in an older IOS

My dad has an A1660 iPhone 7 and he has been using the phone for a few years. Few weeks ago, the phone was black out. After we have reset the phone, the phone is still stuck in the screen of unable to activate, an update is required to active your iPhone. I tried to restore and update the IOS from the PC computer, but It wasn't successful. We're pretty sure the SIM card was working because we swapped the SIM card to a different iPhone with no problem. Does anybody has the same experience? What is your solution?

iPhone 7

Posted on Nov 25, 2021 3:34 PM

Reply

Answer 1

Top-ranking reply

sc112 Author

Level 1

6 points

Nov 25, 2021 5:06 PM in response to sc112

I booted the device in DFU mode
Updated and restored the IOS
However, I am still receiving the same error message for not able to activate. ( see attached screenshots)
I am out of luck for now.

Reply

Answer 2

LD150

Level 10

91,199 points

Nov 26, 2021 12:15 AM in response to sc112

While you have no service you will never activate it. It needs a carrier update. If my advice of hot SIM insertion did not work and your cellular carrier cannot help, and use of another SIM does not help, then you can reach out to Apple Support directly. Depending on your region, you may be able to reach them here: contact Apple Support

Reply

Answer 3

sky67

Level 1

14 points

Dec 3, 2021 5:57 PM in response to LD150

Yes, I visited Apple store and they stated that the carrier module is not working. And then, they asked me to pay $319 + tax for the repair service since it is out of warranty. I found the rod ridiculous. My phone had been working fine prior upgrading to the latest IOS.

In my opinion, this is the problem with the hardware. They had the recall in the past and now they refuse to repair it for free.

https://support.apple.com/iphone-7-no-service

Reply

Answer 4

LD150

Level 10

91,199 points

Nov 25, 2021 3:50 PM in response to sc112

With the power on, take out the SIM and put it back to stimulate the carrier update required.

If it shows No Service contact the carrier call center .

Reply

Answer 5

sc112 Author

Level 1

6 points

Nov 25, 2021 3:54 PM in response to LD150

I already tried a few times with no luck. The SIM card is working fine on another iPhone 7. I think the problem is " an update is required to active your iPhone.".

Reply

Answer 6

LD150

Level 10

91,199 points

Dec 3, 2021 11:41 PM in response to sky67

They only repair iphone 7's with the model numbers and dates with the known faulty parts. Yours just died of natural causes.

Reply

Answer 7

sky67

Level 1

14 points

Dec 4, 2021 1:27 AM in response to LD150

That’s the model of my phone. And the phone stopped working after the IOS update, not by the natural cause.

Reply

Answer 8

LD150

Level 10

91,199 points

Dec 4, 2021 2:50 AM in response to sky67

That happens sometimes.

Light bulbs usually blow when you turn them on. It's not the light switch that does it, it's the additional stress that is the last straw for an already weak component.

Reply