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Hello. So my grandma recently passed away. Her iPad is on my mothers and My Verizon account. We both can’t remember what we used for her Apple ID password. Is there anyway we can get her account logged off the iPad? Thank you for your time
iPad mini 6 Wi-Fi, Cellular
I see this as two unrelated issues.
One is to get her iPad off the cellular account. That would be a matter of contacting Verizon.
The other may be (but it isn't clear from what you say), getting access to her account information so you can use the iPad yourself. In this second case what you are encountering is Activation Lock or related to it. This is a security feature, in part to deter re-selling of stolen devices. Click on the link to read more about 'Activation Lock for iPhone, iPad, and iPod touch' --> http://support.apple.com/HT201365
An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If the required information is not known, the official owner of the deceased person's things as can be proven by documentation needs to try one of these things:
Read this link to discover "How to request access to a deceased family member's Apple accounts" [and devices] - https://support.apple.com/HT208510
OR
- Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. This might be similar to what is required in the previous section, or if you purchased the iPad yourself, the original receipt with your name on it may suffice.
Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711
I see this as two unrelated issues.
One is to get her iPad off the cellular account. That would be a matter of contacting Verizon.
The other may be (but it isn't clear from what you say), getting access to her account information so you can use the iPad yourself. In this second case what you are encountering is Activation Lock or related to it. This is a security feature, in part to deter re-selling of stolen devices. Click on the link to read more about 'Activation Lock for iPhone, iPad, and iPod touch' --> http://support.apple.com/HT201365
An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441
If the required information is not known, the official owner of the deceased person's things as can be proven by documentation needs to try one of these things:
Read this link to discover "How to request access to a deceased family member's Apple accounts" [and devices] - https://support.apple.com/HT208510
OR
- Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. This might be similar to what is required in the previous section, or if you purchased the iPad yourself, the original receipt with your name on it may suffice.
Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/HT202711
Hi, sorry for you loss
there is only one possible way if you don’t remember the password you have to call apple support and let them know what’s going they will start case on this.
Apple ID
