ICloud rejecting banking emails

Hi, thanks for the response. I have, in fact, tried both methods over the months. Neither way makes a difference, which is not surprising, since the messages from Bank of America indicate they know they can't reach me, which is why they tell me there is a problem with that particular email address. BofA wouldn't know that I'm not receiving messages unless they had the message bounce back to them - it's the only way they would know. So, I think it's a safe assumption that iCloud servers are bouncing the message back to them. BofA isn't asking for read receipts, so it's not that, either.

As I mentioned previously, a quick web search shows that the problem is happening to other people, and it's pretty safe to assume that we are not all email neophytes who wouldn't think to look in either the junk folder or a folder we use rules to put the message into. It's definitely not stuck in my junk folder or in an unknown folder on my system.

Thank you. I did speak with Apple Support, they see nothing wrong on their end, but they wouldn’t go as far as to look at the mail server logs to see why it was happening or if the bounce was from their servers. They checked the alias, and said it passes all their checks.

Spoke with Bank of America, and they were no help. Tech support rep said she was transferring me to someone else who may be able to help, but instead just sent me to the top of their phone menu - bailed on the call. Their DMARC says to bounce the message if it fails their DMARC policy - that’s the only thing I think may be happening, or maybe the address somehow got blacklisted on their end, or for some reason the characters in my alias are triggering a filter. As I said, BofA refuses to look into the why, they just say it’s not their problem.

What’s weird is that when BofA sends me an email from billpay@billpay.bankofamerica.com to the alias, I receive it. However, if they send me an email from onlinebanking@ealerts.bankofamerica.com to the same alias, they say it is undeliverable.

A very frustrating experience, since I can’t convince anyone at either Apple or Bank of America to take a look at their own logs to find out what the problem is.

I’m at my wit’s end.

I did get a call back from BofA finally. A higher up tech support guy said that they are seeing this type of problem occassionally. He indicated that they're at their wit's end, as well and firmly believe the bounces aren't due to DMARC or anything on their end. I guess nobody knows...

<edit> Never mind.