Apple ID balance
I try to use my Apple ID balance for anything and I get the message that iTunes is unable to process gift cards at this time. What’s up with that?
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Your balance doesn't involve gift cards unless what you are really asking is about problems redeeming a card to your balance to then use. It's two separate things.
'If you can't redeem your Apple Gift Card or App Store & iTunes Gift Card' click here --> http://support.apple.com/HT201195
If none of the suggestions work, make sure you didn't miss the last one about contacting Apple.