Apple Solo Loop band broken

Question

Level 1

19 points

Apple Solo Loop band broken

I have experienced the same issue with the Apple Solo loop band as many others.... not even 5 months old and it broke. I talked with Amber at Apple Support, who was quite rude, and she said the Apple warranty doesn't support against it breaking. They claim a 1-year limited warranty, but say mine is caused by damage. I never damaged or abused it all. All I do is take it on and off once a day. This band is definitely an inferior overpriced product. It should last more than 5 months at the price it is sold for. I will never buy another Apple band again; much more affordable after-market options are available. I thought I was getting high quality and superior product support when I paid extra for an Apple band, boy was I wrong.

Apple Watch SE

Posted on Nov 26, 2021 6:27 AM

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Answer 1

Rudegar

Level 10

180,120 points

Nov 26, 2021 7:23 AM in response to shuguley

This is a user helping other users with tech questions

forum, you are not addressing apple here just fellow users

all warranty is only for protecting the end-user from production defects discovered after purchase it never covers loss, theft or user caused behavior caused damage to a product

in that respect, apple are not unique

Legal - Hardware Warranties - Apple

Warranty - Wikipedia

you can try contacting apple Get Support (apple.com)

and or give them feedback Product Feedback - Apple

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Answer 2

shuguley Author

Level 1

19 points

Nov 26, 2021 7:46 AM in response to Rudegar

I am aware of what this forum is. The Apple Solo Loop band is a defective product, and I feel other Apple customers need to be aware of it. A simple search on google, twitter, or these forums and you will find many instances of these bands breaking after a very short period. Why do you feel the need to be an Apple apologist? Apple does not stand behind this product at all and nobody should ever buy this product.

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