I can’t see live comments, hearts or add comments on Instagram Lives. I have an iPhone 13 Pro Max, running on iOS 15.1.1. I deleted the app and reinstalled it and the issue continues. I tried clicking everywhere on the Instagram live. Nothing makes live comments or hearts visible. Same thing happening on my iPad Pro. I appreciate any suggestions on how to fix this problem. Thank you.
iPhone 13 Pro Max
Thank you… I have the same persistent issue on ALL Instagram Lives, not only the one on the screenshot. It is an issue I’ve had since I got the iPhone 13 Pro Max last month. Never had this problem of not being able to see comments on Lives on my previous phone, and iPhone 11 Pro. I have updated the app and reinstall several times. I also just reported the issue to Instagram. I hope the respond/help. Thank you again.
This most likely isn't an Apple issue. You will have to contact Instagram support.
My best guess is that the live-streamer turned off comments and reactions. Though, I'm not entirely sure if this is possible. You can always try to update the app through the App Store, which could fix the issue?
-- Jay (they/them)
Can’t see live comments, hearts or add comments on Instagram Live
