Hello,
I have bought my iPhone 11 on October 21 with one year apple warranty from France.
Since 2 days, I have some issue with recording voice messages in what sap, messenger, can't be heard in messenger and what sap calls , got empty voice record using dictaphone.
Note that there is no issue with normal calls and with camera recording video.
Actually, I am in Morocco with no Apple Reparation Center here.
Any help please
iPhone 11, iOS 15
Hi elidrissi,
We understand your microphone isn't working in WhatsApp. We're happy to offer some guidance.
If your microphone is not available or not picking up any sound in that application, you'll want to make sure you have access allowed for it. You can check in Settings > Privacy > Microphone, to make sure it is turned on for that application.
You'll also want to test out each of the microphones to make sure they're all working and the issue isn't hardware related.
iPhone has 3 microphones, one on the front, one on the bottom, and one on the back. You'll want to test each of these to make sure they're all working.
To test the front microphone: Go in to the Camera app, switch to the front facing camera and put it in video mode. Take a quick video of yourself talking or some sound, then play it back to see if it captured the audio.
To test the rear microphone: Go in to the Camera app, switch to the rear facing camera and put it in video mode. Take a quick video of yourself talking or some sound, then play it back to see if it captured the audio.
To test the bottom microphone: Make a phone call through the regular Phone app, and confirm that the other person is able to hear you.
If you have confirmed that all 3 microphones are working and the issue is just with that application, you can try uninstalling and reinstalling it.
Delete apps on your iPhone, iPad, and iPod touch
If the microphone still doesn't work in that application, you'll want to contact the developer of it to let them know of the current audio issues it has.
How to contact an app developer
Hope this helps. Cheers!
Hi elidrissi,
We understand your microphone isn't working in WhatsApp. We're happy to offer some guidance.
If your microphone is not available or not picking up any sound in that application, you'll want to make sure you have access allowed for it. You can check in Settings > Privacy > Microphone, to make sure it is turned on for that application.
You'll also want to test out each of the microphones to make sure they're all working and the issue isn't hardware related.
iPhone has 3 microphones, one on the front, one on the bottom, and one on the back. You'll want to test each of these to make sure they're all working.
To test the front microphone: Go in to the Camera app, switch to the front facing camera and put it in video mode. Take a quick video of yourself talking or some sound, then play it back to see if it captured the audio.
To test the rear microphone: Go in to the Camera app, switch to the rear facing camera and put it in video mode. Take a quick video of yourself talking or some sound, then play it back to see if it captured the audio.
To test the bottom microphone: Make a phone call through the regular Phone app, and confirm that the other person is able to hear you.
If you have confirmed that all 3 microphones are working and the issue is just with that application, you can try uninstalling and reinstalling it.
Delete apps on your iPhone, iPad, and iPod touch
If the microphone still doesn't work in that application, you'll want to contact the developer of it to let them know of the current audio issues it has.
How to contact an app developer
Hope this helps. Cheers!
Hello Kareng12,
Thanks for your reply.
I have done all that tests, to sum up :
When I record something with dictaphone, I hear in the first mili second a sudden little noise , then a low white noise during the rest of the record
Hello All ,
please any feedback about my issue . Moreover , with lockdown in Morocco , I cannot go to any Apple Official reparation center in France or Spain.
best regards
best
iPhone 11 : Microphone Issues
