Unknown subscription of App

Ebenzy Said:

"Unknown subscription of App: I was debited from my account for an unknown app I have not downloaded on my phone-Please is it possible for you to deducted from your account with no such app on your phone?I really feel bad about this."

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Verify if this Purchase Exists: See your Purchase History for the App Store, iTunes Store, and More - Apple Support

Important: Consider using a computer to perform this verification, as it would be more user-friendly doing so.

For Financial Assistance, Contact Apple Store Support:

You need to contact Apple Support Directly. This is a User-to-User forum. We are all volunteers. So, as you may suspect, no one here has access to that information — and that is a good thing, BTW. That’s why for Financial Assistance, you need to contact Apple Support. They’ll see what’s going on and will run you through the fix.

Apple Contact Info:

• Contact Us - Choose Locations
• Proceed from there, as necessary

Why the Wait:

Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)