appleTV sound issue

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amg1957 Author

Level 1

108 points

appleTV sound issue

I have a Sony TV with an AppleTV and have an issue with an Apple TV+ show, the Morning Show. While streaming the show, all of a sudden and for anywhere from a minute to sometimes 3-4 minutes there is background static type noise where you can't hear the dialog. What is odd, is other TV shows, seem to work (non AppleTV+), and the music works. Also, this TV has a SONOS playbar. We can go to another TV with AppleTV (and no Sonos) and the same show seems to work fine. So I am assuming something with the AppleTV+ App on an appletv with a Sonos and a Sony TV. Anyone else see the same issue? Any ideas?

Apple TV 4K

Posted on Nov 29, 2021 9:25 AM

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Answer 1

Chris_D13

Community Specialist

Nov 30, 2021 9:12 AM in response to amg1957

Hello amg1957,

Thanks for reaching out in Apple Support Communities! We understand your concern with the sound on your Apple TV while using the Sonos speakers. We're happy to assist you with this.

Let's make sure your Apple TV is up-to-date: Update your Apple TV - Apple Support

Power off the Apple TV and Sony TV, disconnect the Sonos speakers to see if the same thing occurs. Reconnect the speakers and test again. If the issue persists, contact the manufacturer of the speakers for additional assistance since the issue only occurs when their speaker is connected.

Thanks for using the Apple Support Communities, and have a great day!

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appleTV sound issue

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