iCloud “Top Conversations” Messages Zero KB

Hi sissasligh,

Thank you for using Apple Support Communities. We understand you have 1.9 GB of Message in iCloud but your largest conversation is Zero KB. We'd like to assist.

It is possible that there are attachments that are contributing to this storage. In the linked resource to your post, Manage your iCloud storage, these specifics step may help track it down:

"iPhone or iPad

To delete a message or attachment, follow these steps:

In a message conversation, touch and hold the message bubble or attachment that you want to delete.

1. Tap More.
2. Tap Delete , then tap Delete Message. If you want to delete all messages in the thread tap Delete All, in the upper-left corner. Then tap Delete Conversation.
3. To delete multiple attachments from a contact or conversation, follow these steps:
4. In a message conversation, tap the contact's name at the top of the screen.
5. Tap Info .
6. In the Photos section, tap See All. 
7. Tap Select, tap the images you'd like to delete.
8. Tap Delete, then tap Delete Attachment to confirm. 
9. To delete an entire conversation, follow these steps:
10. Swipe left over the conversation that you want to delete.
11. Tap Delete.
12. Tap Delete again to confirm. "

This resource may be useful as well: How to delete messages in iCloud - Apple Support

We hope this helps.

Cheers!

This legit looks like an IOS 15 issue. I am in the same boat, have 2.5 GB of messages. Also, I can attest because i did this thing you are asking for, 4 months ago on 14.7.1 and it worked perfectly fine. Easily deleted about 2 GB of imessages back then.

Most baffling thing this time around, I have 1 big video file (1.8GB) in imessages that i know of ever since the last cleanup; today i deleted that by going to my chat (as suggested by the community specialist here), but nothing changed in my Icloud space, so i guess the specialist response is just as useless.

This may sound like apple's ploy into forcing you to buy Icloud+.

PS: I am an android user and have to use IOS for work. I have sworn an oath never to buy icloud storage since I already have google drive and office 365/onedrive. This little incident reaffirms my belief in not using IOS personally.

that doesn't address the question presented at all. there is a way to not have to go into every message individually.

I don't want to delete all my messages or all of the images in my messages because I want to keep the pictures of my kids. I want to download the images to my phone and delete them from the cloud backup. I have 12gb icloud storage used and 11.9GB is from iMessage. the inability to control where my data is being stored is infuriating. I have ten years worth of text history I don't want to elect to delete, but I have no use for storing images on iCloud. I can buy ten 50GB hard drives for $1, yet I'm encouraged to subscribe for $1.99/mo to your cloud storage to store things I'm not enabled to easily relocate to my own secure location

Even i have been facing this issue ever since i updated the phone. I bought extra storage and it shows 27 gb taken up by imessage in cloud but can’t seem to load any of those images in imessage chats!

moreover, it shows Zero kb in icloud imessages top conversations, which should be easily accessible.

Comment : bret14 ; ☁️ iCloud Storage

I would like to add …in iCloud > manage storage > Safari , the KB has been

@ 853.3 for awhile now , long enough that I have it memorized . I asked about it in a past post .

iPad (5th generation) OS 15.3.1



Using the “Delete all” on messages with attachments solution is not acceptable, as I am not willing to delete 8+ years of message history to workaround this iOS 15 bug. This is an issue that Apple needs to resolve. I look forward to seeing a bug fix in a future update.

My manage iCloud storage setting worked great on iOS 14.6.1 right up until I updated to iOS 15.1 (so I could sync with a new-to-me Apple Watch). Mine shows “zero” now too though. For several updates. Most system-breaking upgrade I’ve ever done.

Yes not sure what the point of top conversations is, have never had need of it before but now I simply want to delete some but not all convos from iCloud and there seems no way to do it. Another infuriating bug only discovered once I wanted to perform an important and very simple task in the increasingly bloated and unfriendly Apple ecosystem. I need more space and want to centralise storage rather than deal with multiple cloud spaces (currently at 3 with Dropbox and Gdrive) so as a loyal Applenik I chose iCloud but once again the quality and user benefit gap between Apple and their competition narrows… I refuse to pay for more overpriced Applecloud space because of their poor software . (I am assuming this is an OS bug and not that we are all making some identical mistake).

Remove and delete all just appears to remove them from iCloud, and downloads them to your phone. I saved a backup in iTunes so it’s covered but yeah does not seem like the ideal backup scenario. They want to default your setup into requiring subscriptions for your highest valued data. I’m using synology NAS and synology Photos to do all the normal apple functions but save to my home network drive and backup every time i connect to my home Wi-Fi automatically. It was work to set up and not as seamless as Apple defaults but a compromise I’m willing to make for subscription free unlimited storage

Come on apple. No fix??

Still no solution from Apple for this iOS 15 bug/flaw? This is a useful feature, seems odd an”update/upgrade” would ruin it.