Apple fitness lost data after factory reset and restore from back-up

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Level 1

12 points

Apple fitness lost data after factory reset and restore from back-up

i was due to drop my phone off at the Apple store to get a screen repair done and decided not to have someone looking at my pictures/emails/password etc so I did a full back up and a factory restore before dropping it off

when I did the restore from iCloud backup, everything restored perfectly apart from my Apple fitness data. I have lost 20 months worth of data, trends and awards

instead of having data dating back March 2020, it now only goes as far back as Oct 2021

any ideas on how to get my data back? It’s such an important part of my daily motivation, particularly the monthly challenges

iphone XI fully up to date

Series 3 Watch also up to date

Posted on Nov 30, 2021 12:58 AM

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Answer 1

stuartco Author

Level 1

12 points

Dec 1, 2021 4:13 AM in response to KMB_12

Ha, turns out health wasn’t switch on for the iCloud backup. Looks like I’ve lost my data.

have to start again :-(

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Answer 2

KMB_12

Community Specialist

Nov 30, 2021 7:26 PM in response to stuartco

Thanks for posting in the Apple Support Communities stuartco,

We understand that after restoring your iPhone from a backup, your missing your fitness data.

After restoring your iPhone, did you pair your Apple Watch again using the steps from the following page? How to pair your Apple Watch with a new iPhone

After restoring your backup, make sure you're signed into your Apple ID account, and Health is toggled on under Settings > [your name] > iCloud. Additional information is available here: Back up your Health data on iPhone

We hope this helps!

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Apple fitness lost data after factory reset and restore from back-up

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