Question marked as
Error messages:
- Cannot reset password
- This Apple ID is either not valid or not supported.
- This Apple ID is not active.
- we can’t find the Apple ID matching this information
There is no Apple Support document specifically addressing your message that I can find but these links have been Recommended by Apple ( https://discussions.apple.com/thread/7417834 ) and others with this problem:
If your Apple ID is locked or disabled --> https://support.apple.com/HT204106
Contact Apple for help with Apple ID security --> https://support.apple.com/HT204169