Move To iOS app transfer error solutions

Hi, if you're like me and bought your not-so-tech-saavy parent an iPhone and want to transfer their data from their Android phone to their shiny new iPhone. Oh, look! Apple has a handy app to do that. BUT IT NEVER SUCCESSFULLY COMPLETES THE TRANSFER.


Well, after hours of frustration, here's what I did to get the process to work.


Notes

  • I am assuming you are following the official documentation on how to use the app
  • I did the transfer from a Pixel 3a running Android 11. The new device is a Mini 13. I hope this post helps you but your mileage may vary.
  • You might have to periodically start over many times. By starting over I mean resetting the iPhone by holding down the power button and tapping "Start Over". And reinstalling the Move To iOS app from the Android device.


On the new iPhone

  • Just follow the aforementioned official docs until you get to the "Apps & Data" screen. Go ahead and skip whatever setup up til that section cause you might have to reset if the transfer fails. Just set that stuff up after the transfer finishes.
  • Make sure to take note of the wifi network the phone is connected to.


On the old Android Phone

  • Install the "Move to iOS" app
  • Probably not necessary but it's one of my steps that got it working for me: Under Settings > Network and Internet >Wifi, just straight up forget all your saved wifi networks in your area.
  • Connect to the same wifi network that the iPhone is connected to.
  • IMPORTANT STEP: Under Settings > Network & internet > Advanced, disable "Adaptive Connectivity"
  • IMPORTANT STEP: Under that wifi network's settings(cogwheel icon by the network name in the wifi network list) > Advanced, disable "Auto-Connect"


Back to the iPhone

  • Tap "Move Data from Android". Follow the prompts until you get a code.


Back to Android phone

  • Open the "Move to iOS" app
  • Follow prompts. Input code.
  • You should now be prompted to connect to a temporary wifi network that is named something like "iOS b2d2dd". Connect to it.
    • If you don't see this prompt, STOP. DON'T PASS GO. You probably did everything right but something has still gone wrong. The transfer will not work without being on this temporary network. Try reinstalling the app and trying again. If that doesn't work, try starting over on the iPhone(hold power button) and trying again.
  • After connecting you should now be on that "iOS xxxxxx" wifi network and be prompted to select what data you want to transfer.
  • Select the data and proceed.
  • The app should now be "Processing". This took almost an hour for me for just 500mb of text messages, so be patient.
    • If you are no longer connected to the "iOS xxxxxx" wifi network. STOP. DO NOT PASS GO. The transfer has already failed. You did nothing wrong and the app won't let you know. You'll have to start over.
  • After it's done preparing, you should now be transmitting the data. There's a progress bar here. If you made it this far without many retries, I envy you.
    • Don't hold your breath though cause for whatever fickle reason you might get a Transfer Error here too. I think it might be because the iPhone is in standby. What worked for me was keeping the iPhone display from sleeping as the transfer was going on. This might take a while. I spent my time looking through Accessibility Settings (hold power button to access). Lots of cool features here and kudos to Apple for making the device so accessible.
  • Transfer completes. Hopefully you have made it this far.




Apple, please re-build this experience. It's honestly one of the worst migration experiences ever.


Some feedback

  • Preparing transmission on the Android side takes so long. Can you add a progress bar here, if possible?
    • Can you add a retry feature here if the transfer fails, so we don't have to go through preparation all over again?
  • Some better error messaging please? If the Android phone disconnected from the temporary wifi network, how about you error here instead of later?
  • Update your documentation to make note of wifi settings that need to be disabled on the Android phone. I believe the Android dynamically changing wifi networks is the main reason transfers error out.
  • I appreciate the use of a temporary wifi network to do the data transmission over. Super secure and data never touches an Apple server. But can you please make sure the Android device is connected to the network? If the iPhone is the host, should it not be trivial to check for that?
  • Is there a timeout on how long the temporary wifi network stays up without receiving data from the Android device? If so, bump that up. Again, preparing takes forever and often the Android device disconnects from the temporary network during this stage.

Posted on Nov 30, 2021 4:26 AM

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Question marked as Top-ranking reply

Posted on Feb 7, 2022 1:26 PM

I tried following all these steps, but every time I got to the transfer part, it never asked me to connect to a temporary iOS wifi.


  • I had to remove and forget all my wifi networks (not sure this had anything to do with it though)
  • Remove auto re-connect to the wifi on my Android phone
  • I completely disconnected from the wifi on my Android
  • Got the transfer code on my iPhone
  • Put the transfer code in on my Android on the Move to iOS app (without being connected to wifi)
  • Only after doing all of this did it ask to connect to the temporary iOS wifi and allow me to start the transfer


I would always get to the transfer part, see an estimate, but it would always fail. Only after I did the above did it actually prompt me to connect to the iOS network. Still don't know if the transfer will succeed though, as I'm currently doing the transfer while writing this.

Similar questions

33 replies
Question marked as Top-ranking reply

Feb 7, 2022 1:26 PM in response to fix_move_to_ios_app

I tried following all these steps, but every time I got to the transfer part, it never asked me to connect to a temporary iOS wifi.


  • I had to remove and forget all my wifi networks (not sure this had anything to do with it though)
  • Remove auto re-connect to the wifi on my Android phone
  • I completely disconnected from the wifi on my Android
  • Got the transfer code on my iPhone
  • Put the transfer code in on my Android on the Move to iOS app (without being connected to wifi)
  • Only after doing all of this did it ask to connect to the temporary iOS wifi and allow me to start the transfer


I would always get to the transfer part, see an estimate, but it would always fail. Only after I did the above did it actually prompt me to connect to the iOS network. Still don't know if the transfer will succeed though, as I'm currently doing the transfer while writing this.

Apr 1, 2022 7:45 AM in response to fix_move_to_ios_app

I could get the temporary network connection and some data transferred, but it never completed.


Here's what finally worked for me. I have an older Android so I decided to try installing an older version of Move to IOS to transfer just my messages. It worked perfectly the first time.


In my case, I have a Pixel 3a circa 2019, so used Move to IOS v3.1.1 from early 2020. There are online sites that host older versions of apps, you may have to override chrome telling you it can't validate the developer. I was getting rid of the phone so wasn't concerned about that.


Feb 8, 2022 11:43 PM in response to qasim136

Sure

Pleas use these apps so apple will change their “Move To IOS App!!!!!!!!!

“Copy my data” in search for whatever App Store you have!!!!!

use photo select your choice all of them work easy peasy




i am saddened to see apple fail and fall at this but generic apps are fully functional

😩



BTW YES I HAVE USED THIS IN MINUTES BUT ONLY VIDEOS TAKE AN HOUR BE AWARE

Apr 11, 2022 12:14 PM in response to fix_move_to_ios_app

Hey everyone. I had the same issue. Spent the good half of a day trying to fix this until I realised there's no point using move to iOS. After trying all the aforementioned tips and not having any progress, I decided to finally give in to the paid softwares. So far, I haven't found anything that does the transfer from android to iOS for free (except move to iOS of course, which for me was not working at all). Anyway, I decided to buy an app called mobiletrans and that ended up doing it for me. I paid around $4 for the app (the low price is why I decided to go for it, since everything else was like $40 for a yearly subscription). Note that I live in India, so the prices may be different in different regions. Anyway that ended up working for me and was $4 well spent because I stopped wasting time on finding ways to make move to iOS work and it saved me some frustration too. Oh and it also helped transfer my Whatsapp data. Hope this helps.

Apr 12, 2022 10:02 AM in response to shalaka7

@shalaka7

@ilyaan


Personally, I found an old version of the Move to IOS app for Android and it finally worked - first try. Apple must've broken it in one of the updates.

It's not recommended to download or install old apps that aren't from a verified Play Store, so all I can say is:

  • Factually, it worked and was the solution for me.
  • It is heavily discouraged by Apple.

Dec 1, 2021 7:09 AM in response to fix_move_to_ios_app

Hello fix_move_to_iOS_app,


Thanks for posting in Apple Support Communities. We can see you've been using Move from Android to iPhone, iPad, or iPod touch. Although you've been able to complete the transfer, you'd like to leave feedback for the process.


This will help you get to the right place for this feedback: Product Feedback - Apple.


Since you're newer to using an iPhone, here's a User Guide: iPhone User Guide It's a good reference to have if needed as you use your new device. We hope you enjoy your new iPhone!


Take care.

Jan 6, 2022 2:12 PM in response to fix_move_to_ios_app

Thanks your guide is very helpful and helped me get through a lot of unexplained error messages, but now I've reached the most frustrating one of all. Twice now I've done the process all the way through, keeping the iPhone off standby by tapping the screen every 2 minutes for an hour and thirty minutes but when I get to Time remaining: 1 minute the progress bar freezes and I get a Transfer Error on my Android device. I have no idea what else to do, this whole process is extremely frustrating and I hope they fix it soon.

Mar 14, 2022 2:39 PM in response to fix_move_to_ios_app

Hi All. Despite trying all the above options was never able to click on the item temporary wifi network icon, although my android phone was showing the iPhone id in the wifi network to which it was connected to! At least 6 failed to complete transfer attempts . Tried to leave out certain transfer options but it seemed to make no difference. Usually failed in the last 10 minutes of the transfer process. Eventually it did complete the process and I know of no reason why it did eventually complete .

Spoke to Apple help who said that the problem is you have 2 completely different phone systems so making them talk to one another is extremely difficult and in their research 50% of users fail to be successful. They ,Apple, had no input in the production of the Move to IOS app so can only help to get round the problem by helping customers to do a manual transfer if all else fails.

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Move To iOS app transfer error solutions

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