Airpods Pro DO NOT disconnect when removed from the ears.

When I remove my Airpods from my ears, they stay connected. I use them in the office and when I am not on the phone, I remove from my ears. When I walk around the office, I usually take them out and sometimes place them in my pocket, outside of the case. But they do not disconnect. When I get a call and answer the phone, the Airpods in my pocket are receiving the call. I have removed them and then re-connected them to my phone 10x already and still have the same issue. I have turned the ear detection on and off so many times I've lost count.

Any help would be appreciated!

Posted on Nov 30, 2021 1:48 PM

Reply
1 reply

Dec 1, 2021 10:21 AM in response to Brookstones

Greetings Brookstones,


It sounds like you have some questions about your AirPods Pros. We know how important this is for you, and you’re in the right place for answers. This is working as attended. They will only disconnect from the device when they are placed back in the case. You may leave feedback about the AirPods Pros on our Product Feedback page.


Here's a related resource:

AirPods Support 


Cheers!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Airpods Pro DO NOT disconnect when removed from the ears.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.