Shared album photos appear as gray box

I uploaded some photos to a shared album and my friends say that some (not all) of the photos don’t appear in the album. Instead, they show up as a gray box with a cloud logo in the lower right hand corner. When they tap the photo, the cloud turns into a moving timer icon but gets stuck 1/4 of the way. Why is this happening and what can I do to fix it?

iPhone X

Posted on Nov 30, 2021 6:12 PM

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3 replies

Dec 16, 2021 7:10 AM in response to KTTTTTTT

I'm having same issue... For me it seems isolated to pictures I take in portrait mode and share directly from my iPhone. Once they sync with my MacBook, I can share the same photo from my MacBook without issue. I have photos set to take in most compatible mode. I wonder if that is the issue. I am going to change settings to default apple HEIC format to see if that is the issue.

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Shared album photos appear as gray box

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