Phone is frozen and it doesnt turn off iPhone 12 pro max
Unable to turn phone off, frozen
iPhone 12 Pro Max, iOS 15
Question marked as
Top-ranking reply
Hi lymaris36,
Welcome to the Apple Community of Apple users, like yourself.
If you tried the steps given in the article that you came here from,
("Related Article" above your question), and found no success,
the next step is to contact Apple.
You can make an appointment at your nearest Apple Store.
https://www.apple.com/uk/retail/geniusbar/
OR
Contact Apple online
https://getsupport.apple.com/?caller=kbase
OR
Apple phone numbers around the world
https://support.apple.com/en-us/HT201232
All the best :-)