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Level 1

4 points

Trade in

When I received my upgrade I did not receive a return envelope to send in my trade in.

Posted on Dec 1, 2021 9:41 AM

Top-ranking reply

Level 10

208,578 points

Posted on Dec 1, 2021 9:46 AM

They will send you a separate return package including the label you have to attach on it.

You have 14 days to return the old device (from the date you got the return package).

Regards

Giulio

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