Apple TV Library is missing purchased content from Apple 4K TV

The Apple 4K TV app had been acting buggy as I was reaching 2,000 purchased content on the movies section. At first it would take a long time to load the movie titles and would freeze. I thought I'd try signing out of the device and resigning in, but now it appears I've lost all content as a message appears that I have no purchases content. I am however able to view the purchases through the purchased tab on movies and tv to access them, but now anytime I access the TV Library app no content shows. I've tried resetting back to default and nothing. Not sure what to do.

Posted on Dec 1, 2021 10:59 AM

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Dec 2, 2021 11:40 AM in response to Eskim0b0b02

Hi Eskim0b0b02,


It seems you're having some trouble with your Apple TV library and we want to help.


Do you have any other devices exhibiting this same behavior in the Apple TV app or is this only happening with your Apple TV?


You might consider contacting Apple Support if this seems to be an account issue affecting multiple devices:

Get Support


Thanks for using the Apple Support Communities.

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Apple TV Library is missing purchased content from Apple 4K TV

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