My iPhone 8 Plus suddenly today is stuck on mute. If I try to make a call mute is on immediately, and I can't deselect it (and no-one can hear me, it's not just a fault with the display).
I've tried everything suggested on here:
https://discussions.apple.com/thread/252358195
I've done three hard resets and updated my phone.
Has not fixed the problem, any ideas? Need my phone for work tomorrow!
Annetta
Hello MiniMum97,
Thank you for reaching out to Apple Support Communities, and we'll be happy to help in any way we can. We understand you're having issues with your iPhone 8 muting when receiving a call. The related article at the top of the page is a great resource to bring you here to get help. It sounds like there is an issue with your microphone. To start, follow the guidance listed here to see if it resolves the issue: If the microphones on your iPhone aren't working
We hope this helps.
Cheers!
Thank you for those details MiniMum97,
When you tested a recording in the Voice Memo app per the article, was the record button grayed out? If the steps there didn't resolve the issue, or the record button is gray when try ing to record a voice memo, please reach out to Apple directly to look into you repair options here: Get Support
Cheers!
Hi Jimmygeer
You probably won’t get any responses to your query as you’ve replied to my question rather than starting your own thread.
You can start your own thread here:
https://discussions.apple.com/post/question?communityId=2044020
Best of luck!
Thanks for responding. Just tried all of that in the article you linked to, but it has not resolved the problem.
To be absolutely clear, the issue is that when I make or receive a call, the phone is muted and this is indicated by the microphone button being crossed through on the screen that appears when you make or receive a call. If I try to press that button, nothing happens, the phone remains on mute, with the microphone crossed through icon/button.
Many thanks
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iPhone 8 plus stuck on mute....
