Myphone said that “there is a trouble with camera true depth, can not set up Face ID”, please help me to fix it. My iphone is xs.

Myphone warns that “there is a trouble with camera true depth, can not set up Face ID”, please help me to fix it. My iphone is iPhone xs.

Posted on Dec 1, 2021 7:56 PM

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Question marked as Top-ranking reply

Posted on Dec 2, 2021 8:24 AM

Here are two document relating to Face ID issues.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


I realize some of that may have been posted previously but since I do not have all of Apple's URLs memorized (I really find it more helpful to include the titles to links so I know if they are relevant) then I'll just post what I have.

2 replies
Question marked as Top-ranking reply

Dec 2, 2021 8:24 AM in response to hùng142

Here are two document relating to Face ID issues.


If Face ID isn't working on your iPhone or iPad Pro - Apple Support


If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


I realize some of that may have been posted previously but since I do not have all of Apple's URLs memorized (I really find it more helpful to include the titles to links so I know if they are relevant) then I'll just post what I have.

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Myphone said that “there is a trouble with camera true depth, can not set up Face ID”, please help me to fix it. My iphone is xs.

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