HAS MY PAYMENT ISSUE BEEN CORRECTED?

my apple tv payment method needed to be updated. has that been resolved?

Posted on Dec 2, 2021 5:59 AM

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Payment method declined for Apple TV ONLY hi! My payment method is being declined ONLY for Apple TV. Can somebody explain why this happens? I live in Portugal if that’s any relevant. thanks, Luis
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My Apple TV payment is not accepting what’s the reason right now I m using Apple TV but right now why my Payment not accepting in Apple TV app can you please confirm ???
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Apple TV+ Monthly Subscription fails but any other Apple purchases work fine. Since updating my Visa Credit card (old card expired), my Apple Tv+ Monthly Subsciption keeps failing and requesting that I update my payment details. I have been doing so each month and then the automated payment seems to go through but next time around, I get the same Apple email saying payment declined. Heres the rub: The same payment method on my account WORKS with ANY Apple purchases - I regularly buy Movies on the same Apple TV device using the same Apple ID without any hassles at all. In my frustration with the TV+ subscription, I have now even changed my subscription to yearly and paid the entire years cost successfully USING THE SAME PAYMENT METHOD. My bank has no idea why the Apple payments are failing on the subscriptions as according to them everything is fine - which it is for any manual payment I make to Apple. The same payment method works for my monthly Netflix & Amazon Prime subscriptions - without a single problem. Its only Apple TV+ Subscriptions. Makes no sense. Go figure. Maybe someone from Apple will check this and fix the issue so that it doesnt frustrate anyone else.
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1 reply

lkrupp

Level 7

22,333 points

Dec 2, 2021 6:17 AM in response to thisisreallystupidcantyouhelpm

No one here is an Apple employee, we are just users like yourself. You will need to contact Apple Support. Start by clicking the Get Support link at the top right of this page.

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HAS MY PAYMENT ISSUE BEEN CORRECTED?

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