itunes crash windows 10

Hello jofrompreston! Thank you for participating in the Apple Support Communities.

We understand that iTunes becomes unresponsive or closes unexpectedly when you select your iPhone X. We'd like to look into this with you to see how we can help. 

If you uninstall iTunes with the steps outlined in the following article, and reinstall, does that have any effect on the issue? 

Remove and reinstall iTunes and related software components for Windows 7 and later

If the issue persists, let’s check if your iTunes library may be causing this issue, you can find the iTunes Media folder using the steps outlined in the following resource, under "Find the iTunes Media folder": Back up and restore your iTunes library on your PC

Once located, move that folder to a temporary location and create a new folder for your iTunes library. Does the issue persist? 

Make it a great day!

Great. Go back to your original user profile. See Locate backups of your iPhone, iPad, and iPod touch - Apple Support. Rename the existing Backup folder as Backup (Old), then launch iTunes and connect your device. This should force iTunes to create an entirely new backup set for the device rather than trying to update the old one, which seems to be causing the issue.

tt2

Hello jofrompreston! 

That's a good question. When you move your iTunes Media Folder to another location - such as the desktop - create a temporary folder with the same folder name in the location it was moved from. By moving the original folder to the desktop, you remove it from the path that the iTunes app is using to locate this folder. Also, by creating a new, empty folder in that path with the same name, iTunes will use that new folder as if it were the old one. This will help us determine if there's something wrong with the original iTunes Media folder that's causing the issue.

If the issue persists, what happens if you try using version 12.1.1? Does the app still close unexpectedly?

Cheers!

Hello jofrompreston! 

That’s close! Instead, let’s try these steps: 

1. Hold down the shift key while opening iTunes, then select “Create new library…” 

2. Name the new library “Test”

Let us know if iTunes continues to crash while using the new library folder. 

Once this is finished, you can switch back to your original library. 

We look forward to your response! 

See something like https://support.microsoft.com/en-us/windows/create-a-user-account-in-windows-4fac6fd5-74c0-9737-69b8-6e77e00422dc. Create a new local account you can use for testing, log into that account. See if you can connect your iPhone to iTunes and backup in that account. Either way switch back to your primary account after testing. If the test was successful we can discuss what steps might help to fix the issue in the main account.

tt2

OK, in which case perhaps something further up the AppData chain needs to be removed. You can try renaming the Apple/Apple Computer folder as Not Apple/Not Apple Computer to reset iTunes as it would be after a fresh install. If your library is on a non-standard path you would need to shift-start-iTunes to reconnect to the right library, and you'll also need to reset your preferences, such as those for Keep... and Copy...

tt2

There may be an Apple service running even if iTunes isn't running. You could reboot the computer into safe mode to rename the folder, or make the edit in your profile folder while logged into your other profile.

tt2

The issue might be with your existing backup sets. You could test behaviour in a new user profile.

tt2