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screenshot app doesn't work, leaves light rectangle on screen, everything behind is dark.

Hello,

I have a MacbookPro mid 2015 running Catalina 10.15.7.

Screenshot has always worked up to now.

I select a photo to capture, take the photo, it doesnot appear on the desktop, I cannot paste it, and it leaves an illuminated rectangle on the screen with everything else darkened. Restart does not help.

I am running Bitdefender but this has never been a problem.

At the bottom of this input box there is a note"Your post must include text. Please try again.", so this enquiry may not fly. Here's hoping.


Please any ideas?

MacBook Pro 15″, macOS 10.15

Posted on Dec 2, 2021 4:43 PM

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Question marked as Top-ranking reply

Posted on Dec 4, 2021 7:22 AM

Bob593251 wrote:

Hello,
I have a MacbookPro mid 2015 running Catalina 10.15.7.
Screenshot has always worked up to now.
I select a photo to capture, take the photo, it doesnot appear on the desktop, I cannot paste it, and it leaves an illuminated rectangle on the screen with everything else darkened. Restart does not help.
I am running Bitdefender but this has never been a problem.
At the bottom of this input box there is a note"Your post must include text. Please try again.", so this enquiry may not fly. Here's hoping.

Please any ideas?



Take screenshots or screen recordings on Mac - Apple Support


Similar questions

3 replies
Question marked as Top-ranking reply

Dec 4, 2021 7:22 AM in response to Bob593251

Bob593251 wrote:

Hello,
I have a MacbookPro mid 2015 running Catalina 10.15.7.
Screenshot has always worked up to now.
I select a photo to capture, take the photo, it doesnot appear on the desktop, I cannot paste it, and it leaves an illuminated rectangle on the screen with everything else darkened. Restart does not help.
I am running Bitdefender but this has never been a problem.
At the bottom of this input box there is a note"Your post must include text. Please try again.", so this enquiry may not fly. Here's hoping.

Please any ideas?



Take screenshots or screen recordings on Mac - Apple Support


Dec 3, 2021 10:53 AM in response to Bob593251

Same issue here. It suddenly started while I was using Big Sur on my MBP, and has persisted after updating to Monterey.


The issue is when I use Cmd-Shift-5 to select a region of the screen to capture. The expected PNG file is not saved to the Desktop, and the area outside the area I selected for the screenshot stays dimmed. The only way to get the screen back is to reboot which, of course, is incredibly disruptive.


Switching spaces, doing another screenshot attempt, hitting the hot corner that activates my screensaver does not clear this issue. Subsequent screenshot attempts using Cmd-Shift-4 or Cmd-Shift-5 do produce a screenshot PNG on the Desktop, however, it's inflicted with the light/dim effect that was left from the initial attempt. The light/dim areas are also shown when doing a whole-screen screenshot using Cmd-Shift-3.

screenshot app doesn't work, leaves light rectangle on screen, everything behind is dark.

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