You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Don't want to turn on

I'm using the laptop for work and the laptop I stay for a few hours without turning it off. when I came back, I tried to operate it and there was no response (keyboard and screen backlight did not turn on) and no sound.


I use big sur OS in MacBook air 13" early 2015

Posted on Dec 2, 2021 8:08 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 2, 2021 8:47 PM

sirajun7 Said:

"Don't want to turn on: I was trying to force turn of and turn on but still no response. About option B, I don't think that's the problem, because I see the led indicator is on, but I can't try it with other charger for now because I have to buy a new charger first For option C, I'm not sure about this one"

-------


Thank you for the followup.


Option C has miscellaneous troubleshooting tactics. If it is charging, but not powering on, then the battery no charring


Two Other Things:

I. Boot in Safe Mode:

[Hold Down: shift key, upon boot], In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally seeing if you still get this error.


II. Reset your SMC and your NVRAM:

Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. for Power) become corrupted, technically. So, reset both on your Mac. So, reset the SMC (Intel-only Macs) and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.

5 replies
Question marked as Top-ranking reply

Dec 2, 2021 8:47 PM in response to sirajun7

sirajun7 Said:

"Don't want to turn on: I was trying to force turn of and turn on but still no response. About option B, I don't think that's the problem, because I see the led indicator is on, but I can't try it with other charger for now because I have to buy a new charger first For option C, I'm not sure about this one"

-------


Thank you for the followup.


Option C has miscellaneous troubleshooting tactics. If it is charging, but not powering on, then the battery no charring


Two Other Things:

I. Boot in Safe Mode:

[Hold Down: shift key, upon boot], In Safe ModeLogin Items do not run at login, certain preferences are set aside, and damaged system files are then reset. So, once booted in to Safe Mode, wait 30 seconds, and then boot up normally seeing if you still get this error.


II. Reset your SMC and your NVRAM:

Sometimes changes (i.e. Installations) are made to the system and then settings (i.e. for Power) become corrupted, technically. So, reset both on your Mac. So, reset the SMC (Intel-only Macs) and reset the NVRAM or PRAM. It might take three tries. to fix this. So, be certain you have the time to do so.

Dec 2, 2021 8:14 PM in response to sirajun7

sirajun7 Said:

"Don't want to turn on: I'm using the laptop for work and the laptop I stay for a few hours without turning it off. when I came back, I tried to operate it and there was no response (keyboard and screen backlight did not turn on) and no sound. I use big sur OS in MacBook air 13" early 2015"

-------


salome77 Said:

"My MacBook won't charge: My MacBook won't charge and I've tried different cables, bricks and outlets and it still won't charge."

-------


Troubleshooting Mac Power:

A. Black Mac Screen:

Go Here: If your Mac doesn't Turn On or Start Up - Apple Support

Using External Devices: Try Resetting the SMC and NVRAM, but this time, using an external keyboard. Connect an external monitor and see if you get an output.


B. Mac Power Issues:

Try a New Charger:

If it is currently charging from a charger, then use a new charger:


C. A Few Links to Refer to Power:





Dec 2, 2021 8:43 PM in response to TheLittles

I was trying to force turn of and turn on but still no response.


About option B, I don't think that's the problem, because I see the led indicator is on, but I can't try it with other charger for now because I have to buy a new charger first


For option C, I'm not sure about this one, because this happened last night but I'm not sure what I do until the laptop is working again

Don't want to turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.