Hi Team,
I opened brand new MacBook Pro laptop and started using it but not getting charging. Getting below message "battery is not charging power source power adapter" on place mouse on batter.
Please find screenshot.
Thanks & Regards,
Ram
MacBook Pro 16″, macOS 10.15
R_MyMac Said:
"battery is not charging power source power adapter, battery is not getting charged Hi Team, I opened brand new MacBook Pro laptop and started using it but not getting charging. [...]"
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Perhaps this is a Faulty Device:
Note that you have a one-year, out-of-the-box, limited-warranty with this, if purchased from Apple. So, either return this (you have 14 days to do so), or contact Apple Support, seeing if you can get this fixed.
Contact Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. And that makes sense because with the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
I have the same problem with my MacBook Air 13" 2015. Would I need a new battery?
battery is not charging power source power adapter, battery is not getting charged
