Gmail app on iPhone 13 Pro

Question

Level 1

9 points

Gmail app on iPhone 13 Pro

I’m have recently purchased iPhone 13 Pro and cannot access gmail account through app. I have restarted iPhone, removed and reinstalled app but still can’t get it to work.

i have an iCloud and hotmail account and the gmails shows in that. I can also access gmail through web login.

when tapping the app i am asked to sign in, this is where the problem starts because it won’t go further than that so I can’t even put my user name or password in! I have latest IOS update installed ii can’t get any further that the set up email. It’s non responsive

please could anyone help?

thanks in advance

iPhone 13 Pro, iOS 15

Posted on Dec 3, 2021 9:24 AM

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Answer 1

Dec 3, 2021 9:31 AM in response to ALR1263

Are you saying you can't access Gmail through the built in Apple Mail app? Or through the Gmail app you downloaded from the App Store?

If you mean the Mail app, see here:

https://support.google.com/mail/answer/8494?hl=en&co=GENIE.Platform%3DiOS

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Answer 2

Dec 6, 2021 7:01 AM in response to ALR1263

Start by deleting the app and re-installing it.

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Answer 3

ALR1263 Author

Level 1

9 points

Dec 4, 2021 7:12 AM in response to IdrisSeabright

Hello.

I have the gmail app through the App Store. It’s the only thing not working after purchasing the iPhone 13 pro

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Answer 4

Dec 4, 2021 7:14 AM in response to ALR1263

Contact Google for help with their app and services

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Answer 5

ChrisJ4203

Level 10

230,419 points

Dec 4, 2021 7:35 AM in response to ALR1263

I can verify that the Gmail app works just fine on the iPhone 13 Pro. It works for my account, and also on my iPad Pro 11. As Johnathan states, contact Google for assistance.

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