unable to load photo an error occurred while loading a higher quality version of this photo

When I switched from my old phone to my new phone this error message has appeared when I try to select lots of photos. They are not on my icloud account either (does this mean they are unrecoverable?!)

I've tried the following:

  • restarting my phone
  • deleting the photo and reinstating it
  • Freeing up internal storage (i've got more than 30BG available)
  • Switching to 'download and keep originals'


I'm using the latest iOS.


Can anyone help with this issue? Thank you



iPhone 13

Posted on Dec 3, 2021 10:01 AM

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unable to load photo an error occurred while loading a higher quality version of this photo

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