how to factory reset without keyboard?

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Level 1

8 points

how to factory reset without keyboard?

Hello,

I'm trying to factory reset my MacBook Air 2017.

But looks like Shift key is kept on. (when press keys at browser etc. , it's all in capital. when press command + Q to close app, it tries to shut down (works as command + shift + Q.)

To do factory reset, pressing command + R after pressing power button, it doesn't go to Utilities.

I appreciate any ideas.

p.s.

I have external keyboard for PC (USB, wireless). Tried Windows button + R instead of command + R. Didn't work. Alt + R neither.

Posted on Dec 3, 2021 4:09 PM

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Answer 1

Dec 4, 2021 10:15 PM in response to hsato

Hi hsato,

You should use a wired keyboard if possible. If the keyboard in question has a Windows/Start key instead of the Command key, hold down Windows-R as you power on or restart your Mac.

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Answer 2

faith185

Community Specialist

Dec 4, 2021 2:15 PM in response to hsato

Hello hsato,

Welcome to Apple Support Communities. We understand that you're having some issues erasing your Mac due to the Shift key being stuck.

You will need a working keyboard to erase your Mac and reinstall macOS using Use Disk Utility to erase an Intel-based Mac. Since your keyboard isn't working, it may be best to try another if available.

Take care.

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Answer 3

hsato Author

Level 1

8 points

Dec 4, 2021 6:48 PM in response to faith185

Hello faith 185,

Thank you for your advice.

I also tried an external keyboard for Mac (which has command key). It is bluetooth connected.

Wondering if bluetooth is connected quick enough to use "command + R" after booting up?

or I should use a wired keyboard to open Utility?

Thank you,

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how to factory reset without keyboard?

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