how to factory reset without keyboard?

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how to factory reset without keyboard?

Hello,

I'm trying to factory reset my MacBook Air 2017.

But looks like Shift key is kept on. (when press keys at browser etc. , it's all in capital. when press command + Q to close app, it tries to shut down (works as command + shift + Q.)

To do factory reset, pressing command + R after pressing power button, it doesn't go to Utilities.

I appreciate any ideas.

p.s.

I have external keyboard for PC (USB, wireless). Tried Windows button + R instead of command + R. Didn't work. Alt + R neither.

Posted on Dec 3, 2021 4:09 PM

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Answer 1

Best reply

faith185

Community Specialist

Dec 4, 2021 2:15 PM in response to hsato

Hello hsato,

Welcome to Apple Support Communities. We understand that you're having some issues erasing your Mac due to the Shift key being stuck.

You will need a working keyboard to erase your Mac and reinstall macOS using Use Disk Utility to erase an Intel-based Mac. Since your keyboard isn't working, it may be best to try another if available.

Take care.

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Answer 2

hsato Author

Level 1

8 points

Dec 4, 2021 6:48 PM in response to faith185

Hello faith 185,

Thank you for your advice.

I also tried an external keyboard for Mac (which has command key). It is bluetooth connected.

Wondering if bluetooth is connected quick enough to use "command + R" after booting up?

or I should use a wired keyboard to open Utility?

Thank you,

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Answer 3

Dec 4, 2021 10:15 PM in response to hsato

Hi hsato,

You should use a wired keyboard if possible. If the keyboard in question has a Windows/Start key instead of the Command key, hold down Windows-R as you power on or restart your Mac.

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how to factory reset without keyboard?

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