Iphone sync Apply button greyed out.

Question

Iphone sync Apply button greyed out.

Hi,

Have the latest software installed on both iPhone XR and Mac (Monterey). The first time i synched, i trusted the device on computer and got the coloured status bar in finders sync window along with the Apply button. But now whenever i try to sync, it shows the apply button as greyed out and status bar is always running the sync. I can't get the apply button to angry even if i make changes in albums selected.

I even let it completely finish a few times, but it still doesn't allow me to click it. The step 4 of syncing takes a long time as well.

Would appreciate any help in getting the sync function running smoothly again.

iPhone XR, iOS 15

Posted on Dec 3, 2021 9:09 PM

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Answer 1

Dec 4, 2021 4:43 PM in response to Rajendra-Shah

Greetings Rajendra-Shah,

Thanks for posting to Apple Support Community. From your description, we understand having issues getting a sync error notification after the latest update. We're happy to help out with that.

To begin, try the steps here: If you see error -5000, -69, 13010, or 13014 when you sync music from your Mac

Even though it mentions other error codes, the suggested troubleshooting steps are useful for issues related to syncing.

We suggest this guide too: If you see an error in Finder or iTunes on your computer

If the issue persists, please reach out here for additional support: Get Support

Wishing you the best!

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