You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Someone got into my icloud account ı cant remove him

at 2019 ı got a mail from apple and it said someone is trying to enter your account ı didint paid any attention to it last month ı checked my devices and saw this iMac this dosent belong to me and it has Chinese chracters on its name so ı thought ı got hacked and tried to remove the device and ı cant do it please make a suggestion to remove that Hacker from my account

iMac 27″ 5K, macOS 10.13

Posted on Dec 4, 2021 8:56 AM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2021 9:03 AM

Gain control of your Apple ID


If you believe your Apple ID has been compromised, use these steps to gain control of it and review your account information:


  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.
  1. Check with your email address provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 
  2. Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password.


1 reply
Question marked as Top-ranking reply

Dec 4, 2021 9:03 AM in response to tansel211

Gain control of your Apple ID


If you believe your Apple ID has been compromised, use these steps to gain control of it and review your account information:


  1. Sign in to your Apple ID account page. If you can't sign in or you receive a message that the account is locked when you try to sign in, try to reset or unlock your account.
  2. Change your Apple ID password and choose a strong password.
  3. Review all the personal and security information in your account. Update any information that isn't correct or that you don’t recognize, including:
    • Your name.
    • Your primary Apple ID email address.* If you need to change your email addressupdate the features and services that you use with Apple ID, so that each one is using your updated Apple ID.
    • All alternate email addresses, rescue email addresses, and phone numbers. 
    • The devices that are associated with your Apple ID, if you've already set up two-factor authentication.
    • Security questions and answers. If you think they might be easy to guess, you should change your security questions.
  1. Check with your email address provider to make sure that you control every email address associated with your Apple ID. If you don't control the email addresses associated with the Apple ID, you should change the password for the email address or use a different email address. 
  2. Set up two-factor authentication for your Apple ID. This additional security feature is designed to prevent anyone from accessing your account, even if they know your password.


Someone got into my icloud account ı cant remove him

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.