Missing text messages after switching phones

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Missing text messages after switching phones

Recently my old phone stopped working, i dropped it and it wouldn't power on anymore, and it was a really old model, so I decided to just get a new iPhone and was without a phone for about 2 days until it arrived. I restored my data using my iCloud backup and old SIM card but none of my messages from those 2 days are showing up, and I am looking for something specific, so I know I received messages. Is there any way to find these messages?

iPhone 12, iOS 14

Posted on Dec 4, 2021 12:55 PM

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Answer 1

Dec 5, 2021 10:06 AM in response to donxce

Hey there donxce,

Thanks for reaching out to Apple Support Communities. Did you use Messages in iCloud? If so, go to Settings > Your Name > iCloud and make sure Messages are enabled. Be sure you’re using the same account as you did on your older device as well.

If you didn’t use that feature, make sure you’re connected to a good Wi-Fi network and restart your device. See if you notice your message threads begin to appear.

Take care.

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Missing text messages after switching phones

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