You can make a difference in the Apple Support Community!

When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

What’s going on in my phone?

It says unable to verify this phone has a genuine apple display


what’s that mean?


I don’t understand

can you guys please explain and fix it for me

iPhone 11 Pro Max, iOS 15

Posted on Dec 4, 2021 1:49 PM

Reply
Question marked as Top-ranking reply

Posted on Dec 4, 2021 3:34 PM

Two reasons

  1. You had a non Apple shop fit a new screen
  2. The screen had developed a fault.

Only option 2) gives you the option to have Apple look at it.

 

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

 

https://support.apple.com/iphone/repair/service

 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping

 

4 replies
Question marked as Top-ranking reply

Dec 4, 2021 3:34 PM in response to abdifatahfromseatac

Two reasons

  1. You had a non Apple shop fit a new screen
  2. The screen had developed a fault.

Only option 2) gives you the option to have Apple look at it.

 

First try a Forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios

If no better

You should arrange a repair

 

https://support.apple.com/iphone/repair/service

 

Anything other than Screen or Battery may be a replacement phone and the price is in the article.

You can see additional service information within the following article:

Prepare your iPhone for packing and shipping

 

Dec 5, 2021 4:00 AM in response to abdifatahfromseatac

Hi,


Sorry to hear you are having issues with your iPhone.


That error message is given due to the display currently being used for the device is not the same display that was created or supported for that device. In other words, the ‘part’ (display) for the product is not the ‘correct part’ that product should be using, which is a genuine Apple display, created solely for compatibility with that product.


This tends to happen if you had your iPhone repaired at a third-party repair location instead of at the ARS or an AASP.

The third party repair location should still be using genuine Apple parts for the Apple products it is providing service for, but, some places do not like to repair users devices the correct way.

This results with a cheap, incompatible display being placed on the product, the error message that follows, as well as issues with touchscreen functionality.


If you have had your device repaired recently, i would recommend returning to that location and resolving this issue, as they have repaired your device improperly.


If you have never had service on this product, contact Apple Support. They will be able to run diagnostics and confirm from there.

Hope this helps!

What’s going on in my phone?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.